Your questions. 
Our answers.

questions and answers pitanja i odgovori

Order

How do I make an order?

You can make an order through our webshop HERE or you can send us a message HERE via the contact form, our Facebook page or our Instagram profile.

 

What are the payment options?

AUTOMATIC

Pay safely with PayPal or pay with any credit or debit card via safe PayPal Guest Checkout system if you don’t have PayPal account. PayPal is the safest payment platform in the world for both buyers and sellers.

In most countries PayPal will give you Guest checkout option. This option means you can use PayPal’s safe and secure checkout platform even if you are NOT a registered PayPal user, just by using your credit or debit card.

IMPORTANT! Private data that you provide during the PayPal checkout process is 100% secured by PayPal! You can find more about PayPal protection HERE on official PayPal website.

MANUAL

If you want, you can also pay with cash, Revolut, Remitly and AirCash. Please write in the comment section of your webshop order (or simply message us) which of the following payment methods you want. After you place your order, you will receive payment instructions to your email address.

What is the delivery time?

Primal drum
The most common delivery time to EU (European Union) countries is 5-8 working days.

The most common delivery time inside Croatia is 2-5 working days. 

Primal pyramid for meditation, relaxation, healing, sleep, etc.
The delivery time for the Primal meditation pyramid depends on whether we have it made or we need to make it. If we already have it made, usual delivery time to most EU countries is 5-8 working days. If we need to make Primal pyramid for you, than please add 2-5 days.

For detailed estimate of time, we suggest that you contact us before ordering.

RAV Vast drum
Currently we procure RAV Vast Drum only by prior order. Approximate procurement time is 7-10 working days. Add delivery time to it.

Will I get a tracking number for my package?

Yes, we send all our packages by registered mail, with a tracking number so you can check the package HERE.

Where do you ship to?

We currently send orders to all of EU (European Union) countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If you live in some non-EU country (for example in Serbia, Bosnia and Herzegovina, Montenegro, Switzerland, Norway) or if you live in some other country outside Europe, you can send us a message HERE and we will gladly check the shipping options and delivery time for you.

Where do you ship from and will I need to pay customs?

We ship from Croatia which is EU (European Union) member so you will NOT have to pay customs if you live in a country that is also EU member. European Union is a customs-free zone!

You didn’t find an answer? Contact us!